1. About Us

• Business Name: Dirty Dogs Huyton

• Address: Berryedge Crescent, Huyton, Liverpool L36 8FN

• Phone: 07586 210371

• Email: info@dirtydoghuyton.co.uk

• Website: dirtydoghuyton.co.uk

2. Our Services

We provide professional dog grooming services, including (but not limited to): bathing, drying, coat trimming, clipping, nail trimming, ear cleaning, and general pet hygiene care.
All services are carried out in line with the welfare of the animal and industry best practices.

3. Booking & Appointments

• Appointments must be booked in advance via phone, email, or through our website.

• Please arrive on time for your appointment. If you are late, we may not be able to complete the full service and a fee may still apply.

• If you need to cancel or reschedule, please give at least 24 hours’ notice.

• Cancellations with less than 24 hours’ notice may be subject to a cancellation charge of [e.g. 50% of the service fee].

4. Health & Behaviour of Dogs

• Owners must inform us of any health issues, medical conditions, allergies, injuries, or behavioural concernsbefore the grooming session.

• We reserve the right to refuse service if a dog is aggressive, poses a risk to staff, or appears unwell.

• For severely matted coats, we may need to carry out a “clip down” for the welfare of the dog. Extra charges may apply.

• Bitches in season, pregnant, or nursing may be refused for grooming at our discretion.

5. Vaccinations & Flea Policy

• Dogs must be up to date with vaccinations.

• We reserve the right to refuse service if your dog shows signs of fleas, ticks, or other parasites. A surcharge may apply for flea treatment and cleaning costs.

6. Liability

• While every care is taken, grooming is carried out at the owner’s risk.

• We are not liable for any underlying health issues that become apparent during or after grooming.

• If veterinary treatment is required during grooming, we will make every effort to contact you. If urgent treatment is required, we reserve the right to seek veterinary care at your expense.

• We accept no responsibility for loss, injury, illness, or death of a dog caused by circumstances beyond our reasonable control.

7. Pricing & Payment

• Prices vary depending on the breed, size, coat condition, and behaviour of your dog.

• A quote will be provided before the appointment but may be adjusted if the dog requires additional work (e.g. due to matting or behaviour).

• Payment is due in full on collection of your dog. We accept [cash / bank transfer / card 

8. Photography & Marketing

• We may take photographs of your dog before and after grooming for training, marketing, or promotional purposes (e.g. social media).

• Please let us know in advance if you do not consent to your dog being photographed.

9. Owner Responsibilities

By booking an appointment, you confirm that:

• You are the legal owner of the dog or have authority to act on behalf of the owner.

• Your dog is fit, healthy, and safe to be groomed.

• You will collect your dog at the agreed time. Additional charges may apply if your dog is left with us beyond the agreed period.

10. Complaints

If you are unhappy with any part of our service, please raise this at the time of collection. We will do our best to resolve the matter.
Complaints made after the appointment may be more difficult to resolve but will still be considered.

11. Changes to Terms

We may update these Terms from time to time. The revised version will be available on our website, with the effective date clearly shown.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

For any queries about these Terms, please contact